Disruption between Dartford and Greenwich expected until 19:00 

Route(s) affected

between Dartford and Greenwich

Description

A tree blocking the railway between Dartford and Greenwich means that all lines are blocked. As a result, trains running between Dartford and Greenwich may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 19:00.

Thameslink customer advice:

Please allow an extra 30 minutes for your journey as you will have to use an alternative route or transport provider.

Thameslink services that run between Rainham and Luton service will be suspended in both directions, as Thameslink cannot run between Dartford and London Bridge until further notice.

Ticket acceptance

You can use your tickets on the following, at no extra cost:

• London Buses between Dartford and London Bridge

• Elizabeth line between Abbey Wood and Farringdon

• Southeastern trains between Gravesend and London Bridge, via Dartford

• Docklands Light Railway service on any reasonable route including to/from Royal Woolwich Arsenal and Greenwich

• London Underground on any reasonable route including between London Terminals and to/from Canary Wharf and Canning Town (for Docklands Light Railway connections)

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please stay on board and listen for updates. You can also ask staff if you need more information. Thameslink know where you are and are working to get you moving as soon as possible.

For your safety, please don’t leave the train unless instructed. Other trains may still be running, and the tracks can be very dangerous. If the area has an electric third rail, it stays live even during delays and looks just like the other rails.

Planning your journey:

Live departure boards, a live map of the network and an alternative route map are available.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner. You can also use the Thameslink app to find up-to-date information.

Can you tell me more about the incident?

There has been a report of a tree on the railway, blocking all lines. Network Rail staff will be attending to remove the obstruction as quickly as they can. Unfortunately, it's not possible to try to run trains past this. We're closely monitoring progress updates.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.